Returns & Refund Policy

Last Updated: August 2026

At Trendora, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are happy to offer a 30-day return and refund policy.

30-Day Return Window

You have 30 days from the date of delivery to request a return.

To be eligible for a return, the item must:

Be unused and in its original condition
Be in the original packaging, where applicable
Include all original accessories, tags, and documentation
Not show signs of damage, misuse, or wear

How to Request a Return

To start a return, please contact our customer support team with:

Your order number
The reason for the return
Photos of the product, if the item is damaged or defective

Please do not send the product back before receiving return instructions from us.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

We will review the issue and, where appropriate, provide a replacement, refund, or other suitable resolution at no additional cost to you.

Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, or other applicable reasons. These may include:

Opened or used beauty, skincare, or personal-care products
Products that cannot be resold due to hygiene concerns
Items damaged through misuse or improper handling
Gift cards or other non-returnable items, where applicable

Return Shipping

For change-of-mind returns, the customer may be responsible for return shipping costs.

If the return is due to an incorrect, damaged, or defective item, Trendora will work with you to resolve the issue and may cover the applicable return shipping costs.